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Personal Data Protection Policy

We take the protection of your personal data very seriously. This Policy describes the methods that we use to collect, store, process and use your personal data.

By providing us with such personal data and/or by using our website and/or applications, you are consenting to the collection, storage, processing and use of your personal data by Smood, according to the applicable law and to the terms and conditions of this Policy.

If you do not agree with this Policy, please do not provide us with any personal data. If you refuse or withdraw your consent, or if you choose not to provide us with the required personal data, we may be totally or partially unable to answer your requests and you may be unable to access parts of our website and/or applications.

Should you have questions or comments regarding this Policy or suggestions regarding its improvement, please contact us at contact form.

Collected Data

We collect diligently and in strict compliance with the laws certain personal data (such as your name, date of birth, gender, language preferences, password hash, post address, delivery details (door access code, floor, etc.), email address, phone number, order history, product and restaurant preferences, information on your client account, third-party social network identifiers, and communications with you).

Furthermore, we may also collect and use data regarding your use of and your behaviour on our website or our applications (such as your session data, browsing preferences, statistics regarding your visits, device and navigator information, IP address and location data).

By willingly submitting personal data, you undertake to provide us with information, which is true, current and complete at the time of submission. You are solely responsible for the accuracy of your personal data and shall inform us of any amendment thereto. We shall bear no liability for the consequences of inaccurate or untrue data.

Use of Personal Data

As a general rule, your personal data will not be used for any other purposes than to answer your queries, to process your orders, to communicate with you, to optimize our products, our website and our applications, to verify your experience and/or to achieve any other purpose for which your personal data was provided to us.

Your personal data are transferred to third parties if such transfer is required by the processing of your order or authorized by you. Personal data may also be shared with third parties when required by law or by a court order.

We further reserve our right to use all or part of your personal data for other purposes, such as to conduct surveys or recommend those of our products that could be of interest to you. You may, at any time, object totally or partially to the use of your personal data for such purposes (opting out) by unsubscribing from our newsletters.

In case of fraudulent use of our website or applications, or upon suspicion of punishable accesses, the data may be analysed for purposes of clarification and transmitted to the competent official authorities or to the third person affected by the fraud.

Additional clauses related to the "Grocery" service

Concerning the privacy policy of the grocery delivery part of Smood, please refers to the french version.

Security of Personal Data

You personal data are transferred to and stored in Switzerland or in Europe. All personal data are protected against unauthorized processing with the help of appropriate technical and organizational measures.

You understand that – despite the previous – no data transmission or storage is entirely secure. Consequently, we cannot guarantee the security of any information you share with us and shall assume no liability should your personal information be accessed, disclosed, modified or lost.


In order to optimize our website and applications, we use cookies and other tracking. Cookies are little files that are stored on your data storage medium and that memorize, through your browser, some configurations and data in order to exchange them with our system. You may find further information on cookies on

Because of our use of cookies, we can deliver faster service, consistent, updated results, and a more personalized site experience. Our cookies are generally temporary and deleted at the end of your session if your browser allows. We may also use cookies to recognize your next visit and to save your preferences: those cookies are persistent and may be stored up to ten years. We may in particular use the following cookies:

Strictly necessary cookies: these are cookies that are required for the operation of our website and for you to be able to access certain parts of our website. They include, for example, cookies that save your current order or that enable you to log into secure areas of our website. Those cookies are persistent.

Functional cookies: these cookies record information about choices you make on our website, such as your username, language or the region you are in. In this way, we are able to personalize your visit on our website. Those cookies are persistent.

Analytic cookies: these "analytical" cookies allow us to collect information about how visitors use our website, for example to count visitors and to see how visitors move around our website. They record your visit on our website, the pages you have visited and the links you have followed. Those cookies do not collect information that identifies you.

In order to continuously improve and optimize our website, we use Google Analytics™ governed by the terms of Google Inc. These Google services are web-analysis services allowing us to better understand user behaviour on our website. The information produced by such cookies (including your IP address) may be sent to - and stored on - Google's servers in the United States and thus be subject to foreign legislation. If you do not agree with Google Analytics™ collecting personal data regarding your visits, you can install an add-on module for your web browser, which allows you to deactivate Google Analytics™. You will find further information on how Google protects your personal data on the dedicated page of Google. Those cookies are conserved according to terms set by Google Analytics™ and may be persistent.

We also use Crazy Egg, a web analysis service, governed by the terms of Crazy Egg Inc. Crazy Egg uses cookies which enable us to analyze your use of our website. The information produced by such cookies (including your IP address) may be sent to - and stored on – Crazy Egg’s servers in the United States and thus be subject to foreign legislation. If you do not agree with Crazy Egg collecting personal data regarding your visits, you can refuse such collection (opting out) by following this procedure. You will find further information on how Crazy Egg protects your personal data on the dedicated page of Crazy Egg. Those cookies are conserved according to terms set by Crazy Egg and may be persistent.

Most browsers accept cookies automatically but allow you to disable them. The help menu on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete cookies you have previously accepted if you wish to. Further information is available on the following websites:

Most cookies can also be deactivated through third-party tools, such as the ones proposed by Youronlinechoice, by the Network Advertising Initiative by the Digital Advertising Alliance. Further, most of third-party providers offer modules or proceedings allowing you to deactivate the cookies they use.

We recommend that you leave cookies "turned on" so that we can offer you a better experience on our website. If you set your browser to block all cookies (including strictly necessary cookies), you may not be able to access parts of our website.

Rights of Access and Correction

In line with the current laws on protection of data, you have the right to be informed, without charge, of the data that are collected about you and, if such data are inaccurate or incomplete, to correct them, to block access to them or to delete them. In order to achieve that, you may simply connect to your account and make whatever modifications are necessary in your profile. We will delete your personal data but keep certain connection data, specific demographic, statistical data referring to you, accounting data and an anonymous copy, in our archives, of your information.


Any request in relation to your personal data must be sent to Smood SA, rue de la Navigation 25, 1201 Geneva.

Contact form

Policy updated on 28 March 2019.

All rights on this Policy belong to their author. Any reproduction, without prior licence, is strictly forbidden.